標籤： account

How do I change my account email address?

Your Akismet account has two different email addresses: your account email address and your billing email address.We encourage you to keep the same email address for both but we allow you to change them so you can have one email address for your Akismet account and another email address for your billing notifications.

However, please note that account-related emails, such as but not limited to subscription cancelation and API limit, will be sent to your account email address.

Similarly, billing-related emails, including but not limited to renewal notifications, expired credit card alerts, subscription upgrades, will be sent to your billing email address.

Account Email Address

To change your account email please visit your WordPress.com account settings page. At the top you will see a box where you can change your email address.

After you change your email address remember to press the 「Save Account Settings」 button at the bottom of the page.

The change will not become active right away. You will first need to confirm the change by clicking on the confirmation link in an email that will be sent to your new email address.

Billing Email Address

To change your billing email address, please enter your current billing email address or API key in the form on the Update Billing Information page.

Once you have done so, you will receive an email that looks like this:

Click on 「Update Billing Information.」 You will be able to update your Akismet plan』s billing contact information and payment details on that page.

You will need to re-enter your credit card details on this page, so make sure you have those on hand when you click that link.

If you no longer have access to the billing email address, please contact us as soon as possible.

If you have more general questions about Akismet, please contact us here.

How your Akismet subscription works

We have four different paid plan options: Personal, Plus, Enterprise, and Enterprise Plus.

Your Akismet subscription is an ongoing, recurring subscription that will renew every month or year —depending on the plan term you select — at the then-applicable price.

This subscription will renew automatically until you submit a request to cancel the subscription. Plans do not expire automatically.

To cancel your subscription, you can follow the steps in our 「How to cancel your subscription」 support document.

Note: Akismet uses WordPress.com user accounts for account management. In order to access your Akismet account you need to log into your WordPress.com account. If you have forgotten your WordPress.com account password you can reset it here:https://wordpress.com/wp-login.php?action=lostpassword

If you』re not able to cancel your account directly from your account page, please contact Akismet Support.

If you have more general questions about Akismet, please contact us here.

How do I log into my Akismet account?

Akismet uses WordPress.com user accounts for account management. To use Akismet you need to have a WordPress.com account.

Already have a WordPress.com account?

Great! Go ahead and sign into Akismet with your WordPress.com account.

If you don』t remember your password for your WordPress.com user account, you can reset it using WordPress.com』s lost password form.

Don』t have a free WordPress.com account?

If you don』t have a WordPress.com account, it only takes a few seconds to sign up and is totally free! Simply click 「Sign in with WordPress.com」 on the Akismet.com homepage, click the 「Create a new account」 link.

Not sure if you have a WordPress.com account?

No problem! If you use VaultPress, Crowdsignal, Jetpack, IntenseDebate, or Gravatar, you can just sign in with the same account you use for those services.

You can always contact Akismet support if you』re not sure and we』ll be happy to help!

If you have more general questions about Akismet, please contact us here.

How do I remove inactive sites from my Akismet dashboard?

When you visit your Akismet Dashboard, you』ll notice that we show a list of active sites for your account. This list shows sites that have been active in the last 14 days, so if you recently deactivated Akismet on a site, it may continue to show in the list.  

Deleting a site from your account

If you want to delete a site from your account, you would click the red X next to the URL (pictured left).

NOTE: You would also need to delete Akismet from the site, otherwise the next time the site makes an API call, it will show back on the list.

Revoking a site from your account

If you want to delete and revoke access for a site which will prevent it from using Akismet, you would need to click the 「no symbol」 (pictured right) to remove the site from your account and prevent it from using your API key in the future.

NOTE: If you revoke a site from your account, you won』t be able to re-add that site back onto your account at a later date. If you revoked a site in error, get in touch and we』ll be happy to help restore it back to your account.

Viewing stats per site

Are you curious about stats pertaining to a specific site? Click the graph icon (pictured left) next to the URL in question to view stats for that specific site.

Once on that page, you can change the view to show different date ranges (60 day, six months, one year, and all-time) and also view the advanced stats data for your site.

I don』t see my site in the Active Sites list!

If you have a site that doesn』t make many API calls, once the site hits 15 days of inactivity it will be removed from the Active Sites list. It doesn』t remove the Akismet coverage from your site – it just stops displaying in your Recently Active Sites list.

If you have more general questions about Akismet, please contact us here.

How do I reset or change my password?

Akismet uses WordPress.com user accounts for account management. If you forget your WordPress.com password you can reset it by following the instructions in this guide.

You need to first visit this page: https://wordpress.com/wp-login.php?action=lostpassword

Next, put in the email address or username of the account you need to reset the password and press the 「Get New Password」 button.

You will then be taken to this screen. You can ignore the login form as you haven』t reset your password yet so you cannot login.

Next, go check your email for an email from [email protected] titled 「[WordPress.com] Password Reset」. Inside that email is a message from us confirming that you want to reset your password. To confirm this change, click the 「Reset password」 button.

After clicking that button, a new window will open up that will allow you to reset your password. Just type in your new password, wait for the form to verify that you can save this password, and press the 「Reset Password」 button to confirm the change.

It』s a good idea to use the built in 「Generate strong password」 button to make sure you』re using a good password for your account. Make sure you copy your new password into a safe place once you』ve reset it.

If you have more general questions about Akismet, please contact us here.

Where is my email verification code?

If you sign up for an Akismet plan without already being logged in, you will see the following screen:

Check your email for the address specified, and within a few minutes, you』ll see an email similar to this one:

Enter the code from your email into the box shown, and click Continue. Your account will be verified.

I didn』t get the email

First, check that the email address shown on the 「Check your Email」 screen is the correct email address, and you didn』t make a typo.

If it looks good, check your spam folder in case the email was filtered as spam.

If you still can』t find the email, please contact support and we』ll help you verify your account.

If you have more general questions about Akismet, please contact us here.