billing 歸檔 - Akismet 文件

How do I update my payment information?

Do you need to make a payment because your account has gotten a bit behind or do you just need to change your payment method? If so, you are in the right place.

You can update your payment information directly from your Akismet account page.

First you need to head on over to the Akismet account page:
http://akismet.com/account/

Note: To access your Akismet account you need to log into your WordPress.com account. If you have an Akismet subscription then you have a WordPress.com account as one was created when the Akismet account was created. It is the same login information you use to sign into Akismet.com.If you have forgotten your password you can reset it here:
https://wordpress.com/wp-login.php?action=lostpassword

Next, click on the Update Payment Details link next to your current subscription:

Then you will be taken to a screen that will allow you to update your payment method by clicking on +Use a New Credit/Debit Card.

If you have more general questions about Akismet, please contact us here.

Can I get a VAT invoice?

We currently only provide VAT invoices to users who are properly listed in the VIES (VAT Information Exchange System) or the UK VAT database. To request a VAT invoice, contact support and provide your company』s name, business address, and VAT number. Once we validate your information, a VAT invoice will be sent to the email address on your account.

Adding Sites to an Existing Plus Subscription

If you have an Akismet Plus subscription, you can add sites to it at any time by activating Akismet using your API key. Because Plus subscriptions are capped per monthly API calls, you may want to make sure the total API calls made by your sites don』t exceed your tier.

If your API calls are exceeding your tier, you can upgrade to have a higher one. Once you log in to your account and locate your Subscriptions section, click on the Edit or Upgrade link to modify your Plus subscription.

Use the Subscription Level drop-down menu to select the number of monthly API calls that you need to cover with this subscription, and click on the blue Submit button.

You can use this to update your card on file and change the billing from monthly to yearly and vice versa.

If you have trouble adding sites to your account or if you have any other questions please contact support.

Where can I find my receipt?

You can find receipts for all previous Akismet purchases in your account at https://akismet.com/account/

Look under 『Billing Info』 and you』ll see a 『view receipt』 link for each purchase.

You can also click the 『Refunds』 tab to find receipts for any refunds.

Can I get a VAT receipt?

If you need a VAT receipt, please contact us, providing your valid VAT number and business address details.

If you have any other questions, please contact us.

Billing & Payment

Am I able to receive a refund?
Can I get a VAT invoice?
Do you accept PayPal?
How do I add more sites to an existing subscription?
How do I cancel my subscription?
How do I change my Akismet plan?
How do I update my payment information?
Where can I find my receipt?
Why was I charged?

Why was I charged?

If you』ve received a charge on your bank or credit card statement and have a question, please contact us with your transaction ID. Your bank or credit card statements will list a transaction ID that is either:

XXXXXXXXXX *Akismet *Akismet XXXXXXXXXX

You may also be able to call your bank or credit card company for this information. You can provide this transaction ID to Akismet Support to help us find and identify the charge.

Additionally, you can search for more general information about a charge or send a billing inquiry here:

https://wpchrg.com/

If you have more general questions about Akismet, please contact us here.

How do I cancel my subscription?

You can cancel your paid subscriptions directly from the account page:http://akismet.com/account/

Note: Akismet uses WordPress.com user accounts for account management. In order to access your Akismet account you need to log into your WordPress.com account. If you have forgotten your WordPress.com account password you can reset it here:https://wordpress.com/wp-login.php?action=lostpassword

After you login you will see a 「Cancel」 link next to each subscription. Click that link to cancel your subscription, then click the 「Yes, remove this subscription from my account」 to confirm.

If you』re not able to cancel your account directly from your account page, please contact Akismet Support.

If you have more general questions about Akismet, please contact us here.

How do I change my Akismet plan?

First you need to log into your Akismet account:https://akismet.com/account/

Once you login, you can visit the upgrade page located here. This will allow you to choose a different plan for your account.

If you have more general questions about Akismet, please contact us here.

Do you accept PayPal?

We』re only able to accept credit or debit cards as a form of payment at this time for Akismet plans.

If you opt to purchase a Jetpack Security Daily, Jetpack Security Real-time, Jetpack Anti-spam, and Jetpack Complete plan which includes an Akismet Plus subscription, Jetpack does offer PayPal as a form of payment.

If you have more general questions about Akismet, please contact us here.

Am I able to receive a refund?

We have a 30 day refund policy on all plans.

For monthly subscriptions, you can cancel at any time and get a refund for the most recent monthly purchase.

For annual subscriptions, you are eligible for a full refund if your account is canceled within 30 days of purchase. We do not offer pro-rated refunds on annual subscriptions.

For more information on canceling your subscription please see this guide. For any further cancellation-related questions please contact Akismet support.