How do I update my payment information?

How do I update my payment information?

Do you need to make a payment because your account has gotten a bit behind or do you just need to change your payment method? If so, you are in the right place.

You can update your payment information directly from your Akismet account page.

First you need to head on over to the Akismet account page:
http://akismet.com/account/

Note: To access your Akismet account you need to log into your WordPress.com account. If you have an Akismet subscription then you have a WordPress.com account as one was created when the Akismet account was created. It is the same login information you use to sign into Akismet.com.If you have forgotten your password you can reset it here:
https://wordpress.com/wp-login.php?action=lostpassword

Next, click on the Update Payment Details link next to your current subscription:

Then you will be taken to a screen that will allow you to update your payment method by clicking on +Use a New Credit/Debit Card.

If you have more general questions about Akismet, please contact us here.

Akismet API Usage Limits

Akismet API Usage Limits

Every time your site receives a comment, it makes an API call to Akismet to check whether the comment is spam.

Akismet』s plans have limits on the number of API calls your site can make per month.

Akismet PersonalAkismet PlusAkismet EnterpriseAkismet Enterprise PlusNon-commercial usageCommercial UsageCommercial UsageCommercial UsageUnlimitedChoose from:10K calls/mth20K calls/mth30K calls/mth40K calls/mth60K calls/mthChoose from:350K calls/mth2M calls/mth2M+ calls/mth

Note: Non-profit Akismet accounts have 60K API calls limit per month.

How can I see my API usage?

At the bottom of your Akismet Account page you』ll see 「Click here for account-wide spam stats」. Click that link to view stats for your API key. You can check the TOTAL API CALLS column to see your monthly API calls.

Why is my site exceeding the limit?

It』s possible that your site may exceed the monthly API usage limit because it generates a lot of traffic and thus a lot of legitimate API calls. In this case, we』d expect to see the API limit exceeded consistently every month.

It』s also possible that your site may exceed the limit as a result of something outside of your control, such as a targeted attack on your site from spambots. In this case, the overuse may be an isolated incident, and could fall within the limit again the following month.

What happens if I go over the limit?

We』re aware that sometimes your site may exceed the API usage limit for reasons beyond your control, as mentioned above, so the first time you exceed the limit, we will not take any action, and Akismet will continue to work as normal.

If you exceed the usage limit for three consecutive months, then we will deny any additional calls until the end of the third month (or until your plan is upgraded).

The same thing will happen for each consecutive month that your limit is exceeded. Any calls beyond the limit of your plan will be denied until the end of the month (or until your plan is upgraded).

Note: The API usage limit is reset at the end of each calendar month, it is not based on your purchase/renewal date.

If you have any other questions, please contact us.

How can I reduce my API usage?

There are several things you could try if you want to reduce your API usage:

Turn off WordPress features you don』t need

If a lot of your spam is coming from pingbacks/trackbacks, then you might want to consider switching those off if they are not important to you.

Similarly, if you don』t use comments on your site, and only need Akismet to protect your contact form(s), then you can turn off comments altogether. Note that turning the option on/off only affects future posts and pages. You』ll also need to turn comments off on any existing posts/pages on your site(s).

You can find these settings in Settings > Discussion in the wp-admin area of your WordPress site:

If you do you use comments, turning them off automatically after a certain number of days can help to reduce spam:

Use WordPress comment moderation tools

WordPress itself has its own comment moderation features, which are checked before requests are sent to Akismet, so if they catch a spam comment, that』s one less API request used.

Comment Moderation allows you to catch comments containing a specified number of links, and you can also add a list of words, IP addresses, email addresses etc. so that comments containing anything from that list will be held in your 『Pending』 queue for you to review and delete as appropriate.

Disallowed Comment Keys accepts a similar list, but comments containing any words from this list will be put straight in the trash so you don』t have to moderate them manually.

Can I get a VAT invoice?

Can I get a VAT invoice?

We currently only provide VAT invoices to users who are properly listed in the VIES (VAT Information Exchange System) or the UK VAT database. To request a VAT invoice, contact support and provide your company』s name, business address, and VAT number. Once we validate your information, a VAT invoice will be sent to the email address on your account.

Billing & Payment

Billing & Payment

Am I able to receive a refund?
Can I get a VAT invoice?
Do you accept PayPal?
How do I add more sites to an existing subscription?
How do I cancel my subscription?
How do I change my Akismet plan?
How do I update my payment information?
Where can I find my receipt?
Why was I charged?

Where can I find my receipt?

Where can I find my receipt?

You can find receipts for all previous Akismet purchases in your account at https://akismet.com/account/

Look under 『Billing Info』 and you』ll see a 『view receipt』 link for each purchase.

You can also click the 『Refunds』 tab to find receipts for any refunds.

Can I get a VAT receipt?

If you need a VAT receipt, please contact us, providing your valid VAT number and business address details.

If you have any other questions, please contact us.

How do I cancel my subscription?

How do I cancel my subscription?

You can cancel your paid subscriptions directly from the account page:http://akismet.com/account/

Note: Akismet uses WordPress.com user accounts for account management. In order to access your Akismet account you need to log into your WordPress.com account. If you have forgotten your WordPress.com account password you can reset it here:https://wordpress.com/wp-login.php?action=lostpassword

After you login you will see a 「Cancel」 link next to each subscription. Click that link to cancel your subscription, then click the 「Yes, remove this subscription from my account」 to confirm.

If you』re not able to cancel your account directly from your account page, please contact Akismet Support.

If you have more general questions about Akismet, please contact us here.

Why was I charged?

Why was I charged?

If you』ve received a charge on your bank or credit card statement and have a question, please contact us with your transaction ID. Your bank or credit card statements will list a transaction ID that is either:

XXXXXXXXXX *Akismet *Akismet XXXXXXXXXX

You may also be able to call your bank or credit card company for this information. You can provide this transaction ID to Akismet Support to help us find and identify the charge.

Additionally, you can search for more general information about a charge or send a billing inquiry here:

https://wpchrg.com/

If you have more general questions about Akismet, please contact us here.